Troubleshooting Facebook Account Connection to Zendesk
Why can't I add my Facebook account to Zendesk?
If you're having trouble adding your Facebook account to Zendesk, it might be due to your plan type or settings.
For Zendesk Suite plans, ensure the Zendesk Agent Workspace is enabled, then connect your Facebook page and adjust the page settings to include private messages. For non-Suite plans, you may need to purchase the social messaging add-on to connect Facebook Messenger. Once the add-on is purchased, follow the appropriate setup guide for your interface.
For more details, check the originalZendesk help article.
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What should I do if I have a non-Suite Zendesk plan?
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