Enabling Geoverification in Zendesk Sell
What is geoverification in Zendesk Sell and how do I enable it?
Geoverification in Zendesk Sell is a feature that verifies a user's location using geolocation every time a visit is logged. This ensures that the user's location matches the address stored on the lead or contact. To enable geoverification, you need admin access. On the web, go toSettings, thenCustomize > Visits, and selectYesto verify geolocation when users log a visit.
This feature helps ensure the accuracy of your visit logs and is automatically activated for all account users once enabled.
More related questions
How do I activate visit tracking in Zendesk Sell?
To activate visit tracking in Zendesk Sell, you need to enable it through the web interface. First, log in to your Sell mobile app as an admin. Then, on the web, navigate toSettingsand click onCustomize > Visits. From there, click…
Can I customize visit outcomes in Zendesk Sell?
Yes, you can customize visit outcomes in Zendesk Sell to better reflect the results of your in-person visits. As an admin, you can create new visit outcomes or modify existing ones by going toSettingsand clicking onCustomize > Visits….
How do I deactivate visit tracking in Zendesk Sell?
Deactivating visit tracking in Zendesk Sell is a straightforward process that requires admin access. To do this, go toSettingson the web, then clickCustomize > Visits. From there, clickDisable Visitsand confirm by clicking…
How can I log visits in Zendesk Sell using the mobile app?
Logging visits in Zendesk Sell using the mobile app is simple. First, log in to your mobile app. Navigate to the lead or contact you wish to visit and clickLog a visit. Alternatively, in the map view, click the pin showing the lead or contact…
What reporting options are available for visits in Zendesk Sell?
Zendesk Sell offers several reporting options to track insights around visits. You can use smart lists to build custom reports and export them from Sell. Useful fields to add to your smart list include Last Visit Date, Last Visit Geoverified, Last…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
