Limitations of External Numbers in Zendesk Talk
Understand the limitations of using external numbers for outbound calls in Zendesk Talk, including restrictions on incoming calls.
What are the limitations of using external numbers for outbound calls in Zendesk Talk?
When using external numbers for outbound calls in Zendesk Talk, there are a few limitations to be aware of. You can only use these numbers for making outbound calls, and they cannot be used to route incoming calls.
Additionally, if your call data is hosted outside of the United States, the behavior of the caller ID for external numbers may differ. For more information on this, you can refer to the article on Zendesk Talk's data locality coverage expansion.
More related questions
Can I change the outbound caller ID number in Zendesk Talk?
Yes, you can change the outbound caller ID number in Zendesk Talk. When agents make outbound calls, the caller ID displayed is the Talk number selected in the call console. If you prefer to use an external number as the caller ID, you can add it as…
How can I display my company name on outbound calls in Zendesk Talk?
Displaying your company name on outbound calls in Zendesk Talk is possible if you are based in the United States. You can apply for CNAM, which allows your company name to be shown instead of, or alongside, the phone number. To do this, you need to…
Can I standardize the outbound caller ID in Zendesk Talk?
Yes, you can standardize the outbound caller ID in Zendesk Talk to ensure that only one phone number is displayed. This can be useful if you want to maintain consistency in the caller ID information that your customers see. For detailed…
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