Change Outbound Caller ID in Zendesk Talk
Can I change the outbound caller ID number in Zendesk Talk?
Yes, you can change the outbound caller ID number in Zendesk Talk. When agents make outbound calls, the caller ID displayed is the Talk number selected in the call console. If you prefer to use an external number as the caller ID, you can add it as an external number. However, note that for regulatory reasons, external numbers from Malta cannot be added.
It's important to remember that using an external number only allows for outbound calls; incoming calls cannot be routed to it. For more details, you can refer to the article onAdding an external number for outbound calls.
More related questions
How can I display my company name on outbound calls in Zendesk Talk?
Displaying your company name on outbound calls in Zendesk Talk is possible if you are based in the United States. You can apply for CNAM, which allows your company name to be shown instead of, or alongside, the phone number. To do this, you need to…
What are the limitations of using external numbers for outbound calls in Zendesk Talk?
When using external numbers for outbound calls in Zendesk Talk, there are a few limitations to be aware of. You can only use these numbers for making outbound calls, and they cannot be used to route incoming calls. Additionally, if your call data…
Can I standardize the outbound caller ID in Zendesk Talk?
Yes, you can standardize the outbound caller ID in Zendesk Talk to ensure that only one phone number is displayed. This can be useful if you want to maintain consistency in the caller ID information that your customers see. For detailed…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
