Unfortunately, you cannot configure Zendesk to stop suspending emails from system users like mail-daemon@ or postmaster@. This is a fixed system rule designed to prevent spam and cannot be changed.
While this may disrupt certain workflows, you can try workarounds such as redirecting these emails to a different address or using a non-system email address. Additionally, enabling suspended ticket notifications can help you keep track of these emails. For more information, check out theCauses of ticket suspension.
Emails from system users such as mail-daemon@ or postmaster@ are always suspended in Zendesk due to a hard system rule. This rule is in place to prevent potential spam or unwanted automated messages from cluttering your ticketing system….
While you can't stop Zendesk from suspending emails from system users, there are a few workarounds you can try. These include redirecting the emails to another address, forwarding them through a non-system email, or adding the email address to your…
To keep track of suspended emails from system users in Zendesk, you can enable suspended ticket notifications. This feature will alert you whenever an email is suspended, allowing you to monitor and manage these emails more effectively. While you…