Find Chat Visitor Path in Zendesk Agent Workspace
Learn how to locate your customer's Chat visitor path in Zendesk Agent Workspace by checking the context panel while viewing a ticket.
How can I find my customer's Chat visitor path in Zendesk Agent Workspace?
You can find your customer's Chat visitor path in the Zendesk Agent Workspace by checking the context panel while viewing a ticket. This information is available when chats are served in the Support instance.
To access the visitor path, ensure you have clicked on the 'User profile' sidebar. If you need a detailed walkthrough with visual aids, you can refer to the article onViewing customer context in a ticket.
More related questions
Why can't I see the visitor path in Zendesk Agent Workspace?
If you can't see the visitor path in Zendesk Agent Workspace, make sure you've clicked on the 'User profile' sidebar. This is where the visitor path information is displayed. If you're still having trouble, the article on [Viewing customer context…
Does Zendesk Messaging include the visitor's URL in ticket events?
Zendesk Messaging does not include the visitor's URL in ticket events like Zendesk Chat does. This can be an issue if you rely on URL information for triggers. Currently, there isn't a direct workaround to include the URL in Messaging events. If…
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