Using Placeholders in Zendesk Help Center
Can placeholders be used in Zendesk Help Center content blocks?
Currently, placeholders cannot be used in Zendesk Help Center content blocks. This feature is limited to Zendesk Support. If you have a use case for this feature, consider submitting product feedback to Zendesk to help influence future updates.
More related questions
What are placeholders in Zendesk and where can they be used?
Placeholders in Zendesk are dynamic containers that hold ticket and user data, making automated responses more personalized. They can be used in various areas such as email notifications, triggers, automations, macros, dynamic content, user and…
How do placeholders enhance email notifications in Zendesk?
Placeholders enhance email notifications by inserting specific ticket and user details, making the communication more personalized. This dynamic data ensures that each email is tailored to the recipient, improving the overall customer experience.
Are there any limitations to using placeholders in Zendesk triggers?
Yes, while placeholders can be used in Zendesk triggers, they have the ability to suppress placeholders. This means that in some cases, the placeholder might not display the expected data. For more information, you can refer to the Zendesk help…
Where can I find a comprehensive list of Zendesk placeholders?
For a detailed list of all available placeholders and their specific uses in Zendesk, you can check out the Zendesk placeholders reference. This resource provides extensive information on how to effectively implement placeholders across different…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
