Troubleshooting external_id in Zendesk Webhooks
How can I troubleshoot issues with external_id in Zendesk webhooks?
If you're experiencing issues with the external_id in Zendesk webhooks, there are a few steps you can take to troubleshoot.
First, check the 'View Details' function in the Admin Center under Apps and integrations > Webhooks. This section will show you the 'Activity' section where you can see if there were any errors with the webhook. Additionally, it's a good idea to test your webhook to get a recent sample and ensure everything is functioning correctly. These steps can help identify and resolve any issues with the external_id not populating as expected.
More related questions
What are the different types of user IDs in Zendesk?
In Zendesk, users have two types of IDs that are not related to their email address: the user ID and the external_id. The user ID is a unique identifier that is part of the URL of a user's profile, and it can also be accessed via the User API. For…
How can I find a user's ID in Zendesk?
You can find a user's ID in Zendesk by looking at the URL of their profile or using the User API. When you access a user's profile in Zendesk, the user ID is part of the URL. For example, it might look like this:…
What is the purpose of the external_id in Zendesk?
The external_id in Zendesk serves as a unique identifier for mapping users between Zendesk Support and third-party systems. This ID is particularly useful when integrating Zendesk with other platforms, as it allows for seamless data synchronization…
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