Understanding the external_id in Zendesk
Learn about the external_id in Zendesk, its purpose for third-party integration, and how it aids in user mapping.
What is the purpose of the external_id in Zendesk?
The external_id in Zendesk serves as a unique identifier for mapping users between Zendesk Support and third-party systems.
This ID is particularly useful when integrating Zendesk with other platforms, as it allows for seamless data synchronization and user identification across different systems. The external_id is accessible via the API and is null by default, meaning it needs to be set up to match the corresponding identifier in the external system.
More related questions
What are the different types of user IDs in Zendesk?
In Zendesk, users have two types of IDs that are not related to their email address: the user ID and the external_id. The user ID is a unique identifier that is part of the URL of a user's profile, and it can also be accessed via the User API. For…
How can I find a user's ID in Zendesk?
You can find a user's ID in Zendesk by looking at the URL of their profile or using the User API. When you access a user's profile in Zendesk, the user ID is part of the URL. For example, it might look like this:…
How can I troubleshoot issues with external_id in Zendesk webhooks?
If you're experiencing issues with the external_id in Zendesk webhooks, there are a few steps you can take to troubleshoot. First, check the 'View Details' function in the Admin Center under Apps and integrations > Webhooks. This section will show…
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