You can find a user's ID in Zendesk by looking at the URL of their profile or using the User API.
When you access a user's profile in Zendesk, the user ID is part of the URL. For example, it might look like this:https://subdomain.zendesk.com/agent/users/{user_id}/assigned_tickets
. Additionally, you can retrieve the user ID programmatically using the User API by accessing the endpoint:https://subdomain.zendesk.com/api/v2/users/{user_id}.json
. This ID is a numeric value that uniquely identifies the user within Zendesk.
In Zendesk, users have two types of IDs that are not related to their email address: the user ID and the external_id. The user ID is a unique identifier that is part of the URL of a user's profile, and it can also be accessed via the User API. For…
The external_id in Zendesk serves as a unique identifier for mapping users between Zendesk Support and third-party systems. This ID is particularly useful when integrating Zendesk with other platforms, as it allows for seamless data synchronization…
If you're experiencing issues with the external_id in Zendesk webhooks, there are a few steps you can take to troubleshoot. First, check the 'View Details' function in the Admin Center under Apps and integrations > Webhooks. This section will show…