Merging a deleted user profile in Zendesk can be tricky due to recent security updates. These updates have introduced external IDs, which can prevent merging.
If you encounter an error when trying to merge, ensure that the user does not have an external ID. You can attempt to create a new user with the same name and email, then merge it with the deleted profile. However, this method may not work for everyone due to the updates.
Unfortunately, once an organization or user is deleted in Zendesk, it cannot be recovered. This is in line with Zendesk's Data Recovery Policy, which does not allow for the restoration of deleted entities. However, there is a silver lining when it…
If you're seeing deleted organizations in your Zendesk Explore reports, there is a workaround to remove them. Although not directly scalable, this method involves adjusting filters within Zendesk Explore. To remove these deleted organizations, you…
While Zendesk does not officially support recovering deleted users, a community member discovered a workaround. This involves creating a new user profile and merging it with the deleted one. To do this, create a new user with the same name but a…