Recovering Deleted Organizations or Users in Zendesk
Learn about the limitations of recovering deleted organizations or users in Zendesk and how to access their tickets.
Can I recover a deleted organization or user in Zendesk?
Unfortunately, once an organization or user is deleted in Zendesk, they cannot be directly recovered.
However, the tickets associated with a deleted end user can still be accessed by creating a custom report. This allows you to filter and find the tickets by the requester's name, ensuring you don't lose important ticket information.
More related questions
How can I recover tickets from a deleted end user in Zendesk?
If you've accidentally deleted an end user in Zendesk, don't worry! You can still recover their tickets. To do this, create a custom report in Zendesk. Select the 'Support - Tickets' dataset and add 'Tickets' as the Metric. In the Rows section,…
What happens to tickets if I delete an end user in Zendesk?
When you delete an end user in Zendesk, their tickets are not automatically deleted. The tickets created by the end user should still exist in the system. You can recover these tickets by creating a custom report and filtering by the end user's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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