Fix 'Invalid settings' Error in Zendesk
Learn how to resolve the 'Invalid settings' error when enabling omnichannel routing in Zendesk by using a unique routing tag.
Why do I get an 'Invalid settings' error when enabling omnichannel routing in Zendesk?
The 'Invalid settings' error typically occurs when the routing tag you're trying to use for email tickets is already in use elsewhere in your Zendesk account. This could be in a ticket field, a macro, or a business rule. To resolve this, you should use a new, unique tag before attempting to enable omnichannel routing again.
For more detailed guidance, you can refer to the articles on managing your omnichannel routing configuration, managing ticket tags, and analyzing your business rules.
More related questions
How can I resolve the 'Invalid settings' error in Zendesk?
To resolve the 'Invalid settings' error in Zendesk, ensure that the routing tag you are using is not already in use elsewhere in your account. This error often arises when the tag is used in a ticket field, macro, or business rule. Try using a new…
What causes the 'Invalid settings' error in Zendesk?
The 'Invalid settings' error in Zendesk is caused by using a routing tag that is already in use elsewhere in your account. This could be in a ticket field, macro, or business rule. To fix this, you need to use a new tag before enabling omnichannel…
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