Hide 'Submit a Request' Link for Specific Zendesk Articles
Can I hide the 'Submit a request' link for specific articles in Zendesk?
Yes, you can hide the 'Submit a request' link for specific articles in Zendesk by using a helper in your code.
To do this, navigate to the article_page.hbs file and search for the 'article-more-questions' class. Update this class with the 'isnt' helper to exclude the contact page link from a specific article. This allows you to control which articles display the link to the contact form, providing flexibility in your help center setup.
More related questions
How can I remove the 'Submit a request' link from my Zendesk help center?
To remove the 'Submit a request' link from your Zendesk help center, you need to edit the template code. Start by navigating to Guide and clicking the Customize design icon in the sidebar. Choose the theme you want to work with and select…
How can I change the contents of the 'Submit a request' page in Zendesk?
You can customize the 'Submit a request' page in Zendesk by editing the newrequestpage.hbs file. To change the title of the page, replace the text between the
tags. If you want to hide the request form, you can comment it out in the…Is it possible to show the 'Submit a request' link only to logged-in users in Zendesk?
Yes, you can configure Zendesk to display the 'Submit a request' link only to logged-in users. This can be achieved by modifying the code to check the user's login status before displaying the link. By doing so, you ensure that only authenticated…
How can I prevent certain organizations from submitting tickets in Zendesk?
To prevent certain organizations from submitting tickets in Zendesk, you can set up a trigger. Create a trigger that identifies new tickets from specified organizations and automatically replies with instructions on how they should get support,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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