Fixing Dynamic Content Translation Issues in Zendesk
Why isn't my dynamic content showing translations in Zendesk?
If your dynamic content isn't showing translations, it might be due to mismatched language settings.
Ensure that the names of your help center variant and the dynamic content variant match. For instance, if one is set to English (United States) and the other to English (United Kingdom), the dynamic content won't display correctly. Additionally, if you're using dynamic content in your help center theme code, make sure to use the correct format:{{ dc 'name_example' }}instead of{{dc.name_example}}. For agents, check that the Language field in their profile matches the dynamic content variant. If the correct variant isn't available, enable the matching language variant.
For more details, you can refer to the originalZendesk article.
More related questions
How do I ensure my help center and dynamic content variants match?
To ensure your help center and dynamic content variants match, check the language settings for both. The names of your help center variant and the dynamic content variant must be identical. For example, if your help center is set to English (United…
What format should I use for dynamic content placeholders in Zendesk?
When using dynamic content placeholders in Zendesk, it's important to use the correct format. In your help center theme code, the placeholder should be formatted as{{ dc 'name_example' }}. This format ensures that the dynamic content is…
How can agents ensure their language settings match dynamic content variants?
Agents can ensure their language settings match dynamic content variants by checking their profile settings. The Language field in the agent's profile should match the dynamic content variant. This alignment is necessary for the dynamic content to…
What should I do if the right language variant isn't available in dynamic content settings?
If the right language variant isn't available in your dynamic content settings, you need to enable it. Check your dynamic content settings to see if the desired language variant is listed. If it's not, you may need to add or enable the variant to…
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