Zendesk Help Center Accessibility Updates Explained
What are the key updates in Zendesk's Help Center accessibility update?
Zendesk has introduced over 100 accessibility improvements in the Help Center. These updates enhance the end user experience by integrating the Zendesk Garden Design System component library more extensively into the Copenhagen theme. This includes a complete reimplementation of the request form using Garden, which is a React-based UI component library optimized for usability and accessibility.Learn more.
More related questions
How does the new templating API v4 improve the developer experience?
The new templating API v4 enhances the developer experience by allowing more direct customization of the request form's UI. The request form HTML is now client-side rendered using Zendesk Garden components, enabling developers to use different UI…
What security improvements are included in the Zendesk Help Center update?
The update to the Copenhagen theme includes a security enhancement where the credit card field in the request form only accepts the last four digits by default. This change ensures PCI compliance and protects users from potential credit card…
Why is Zendesk updating the Help Center and templating API?
Zendesk is updating the Help Center and templating API to improve accessibility, enable easier code customization, and ensure PCI compliance. These changes aim to maintain a great user experience and allow for more frequent updates without breaking…
What should I do if I'm using a custom theme with Zendesk?
If you're using a custom theme, you need to upgrade to templating API v4 in your theme's manifest file. Before upgrading, check for deprecated helpers or markup changes. Test any customizations to ensure they work with the updated helpers or target…
How can I upgrade a Marketplace theme on a standard license?
If you're using a Marketplace theme on a standard license, contact the theme developer to see if they plan to update for v4. Once the update is released, you can update your theme accordingly.
What actions are needed for users of the standard Copenhagen theme?
If you're using the standard Copenhagen theme, no action is required. Your theme will automatically be upgraded to use templating API v4.
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