image for site

Steps for Upgrading Custom Themes in Zendesk

Learn how to upgrade your custom theme to Zendesk's templating API v4, ensuring compatibility and functionality.

What should I do if I'm using a custom theme with Zendesk?

If you're using a custom theme, you need to upgrade to templating API v4 in your theme's manifest file. Before upgrading, check for deprecated helpers or markup changes. Test any customizations to ensure they work with the updated helpers or target modals.


More related questions

What are the key updates in Zendesk's Help Center accessibility update?

Zendesk has introduced over 100 accessibility improvements in the Help Center. These updates enhance the end user experience by integrating the Zendesk Garden Design System component library more extensively into the Copenhagen theme. This includes…

How does the new templating API v4 improve the developer experience?

The new templating API v4 enhances the developer experience by allowing more direct customization of the request form's UI. The request form HTML is now client-side rendered using Zendesk Garden components, enabling developers to use different UI…

What security improvements are included in the Zendesk Help Center update?

The update to the Copenhagen theme includes a security enhancement where the credit card field in the request form only accepts the last four digits by default. This change ensures PCI compliance and protects users from potential credit card…

Why is Zendesk updating the Help Center and templating API?

Zendesk is updating the Help Center and templating API to improve accessibility, enable easier code customization, and ensure PCI compliance. These changes aim to maintain a great user experience and allow for more frequent updates without breaking…

How can I upgrade a Marketplace theme on a standard license?

If you're using a Marketplace theme on a standard license, contact the theme developer to see if they plan to update for v4. Once the update is released, you can update your theme accordingly.

What actions are needed for users of the standard Copenhagen theme?

If you're using the standard Copenhagen theme, no action is required. Your theme will automatically be upgraded to use templating API v4.

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites