Update Follower Notification Template in Zendesk
How can I update the follower notification template in Zendesk?
To update the follower notification template in Zendesk, navigate to the Admin Center, click on the Objects and rules icon, and select Tickets > Settings. In the CCs and followers section, find the Follower email template.
If followers are enabled, paste the same Liquid Markup code used for triggers into the template. This ensures that follower notifications are also sent without extra formatting, maintaining a consistent look across all your communications.
More related questions
How can I set up an unformatted email template in Zendesk?
To set up an unformatted email template in Zendesk, you need to make a few changes in your settings. Start by deactivating the 'Notify Requester and CCs of Received Request' trigger to make your emails look more personal. Then, remove formatting…
How do I deactivate the 'Notify Requester and CCs of Received Request' trigger?
Deactivating the 'Notify Requester and CCs of Received Request' trigger helps make your emails appear more personal. To do this, go to the Admin Center, click on the Objects and rules icon, and select Business rules > Triggers. Hover over the…
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