Workarounds for Busy Zendesk Chat Queues
What are the workarounds for managing a busy Zendesk Chat queue?
When your Zendesk Chat queue is busy, there are a couple of workarounds you can use to manage it effectively.
Firstly, you can set up a Chat trigger to automatically reply to customers, letting them know about the delay. This helps manage customer expectations and reduces frustration. Secondly, you can use real-time APIs with widget Javascript APIs to create custom code that controls the visibility of the chat widget based on the number of active chats. Note that this requires developer resources, so you might need to contact the professional services team for help.
More related questions
Can I turn off Zendesk Chat when my queue is too busy?
You can't natively turn off Zendesk Chat when your queue is too busy. However, there are workarounds available. One option is to use a Chat trigger to automatically reply to customers when your queue is large. This can help manage customer…
How can I use Chat triggers to manage a busy queue in Zendesk?
Chat triggers can be a useful tool for managing a busy queue in Zendesk by automatically responding to customers. By setting up a Chat trigger, you can send an auto-reply to customers when your queue is large, informing them of the wait time or any…
Can I use APIs to control Zendesk Chat visibility based on queue size?
Yes, you can use APIs to control the visibility of Zendesk Chat based on the queue size, but it requires custom coding. By leveraging real-time APIs with widget Javascript APIs, you can create custom code that shows or hides the chat widget…
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