Why Zendesk Added Knowledge Search Settings
Why did Zendesk introduce Knowledge search settings in contextual workspaces?
Zendesk introduced Knowledge search settings in contextual workspaces to refine the search functionality and reduce the time agents spend searching for content. By allowing the configuration of unique default search filters for each workspace, agents can quickly find the information they need.
This change is part of Zendesk's efforts to improve the efficiency of the knowledge section in the contextual panel. By associating search results with ticket fields using workspace conditions, agents can have a more streamlined and effective search experience.
More related questions
What are Knowledge search settings in Zendesk contextual workspaces?
Knowledge search settings in Zendesk contextual workspaces allow you to create unique default search filters for each workspace. This means you can tailor the search experience to fit specific workflows by setting up default filters that agents…
How do Knowledge search settings improve Zendesk workflows?
Knowledge search settings improve Zendesk workflows by allowing customized search filters for each contextual workspace. This means agents can have search filters that are specifically tailored to the tasks they are working on, making it easier and…
What do I need to use Knowledge settings in Zendesk contextual workspaces?
To use Knowledge settings in Zendesk contextual workspaces, you need to be eligible for the Contextual Workspace feature. This requires having a Support Enterprise or Suite Enterprise or higher plan. If you meet these requirements, you can set up…
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