Solved vs Closed Tickets in Zendesk Support User Data
Why does the Zendesk Support User Data app show different numbers of solved and closed tickets?
The Zendesk Support User Data app may show different numbers of solved and closed tickets due to the way these statuses are defined. 'Solved' indicates that the issue has been addressed, but the ticket may not be closed until further confirmation or follow-up. This can lead to discrepancies in the numbers displayed for each status.
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