Handling Errors During Maintenance
What should I do if I experience errors during the maintenance?
If you encounter errors during the maintenance window, simply retry sending your message.
The expected behavior during the maintenance is a brief period of less than 5 minutes where Sunshine Conversations may return HTTP 500 errors. No messages will be lost, so retrying should resolve any issues you face.
More related questions
What is the scheduled maintenance for Sunshine Conversations in February 2024?
Zendesk has scheduled a database maintenance for Sunshine Conversations, impacting all Pods from February 26 to February 29, 2024. During this period, customers using Sunshine Conversations may experience a brief service disruption of less than 5…
Which Pods are affected by the Sunshine Conversations maintenance?
The scheduled maintenance for Sunshine Conversations will affect all Pods, with specific dates and times for each. For instance, Pod 26 will be affected on February 26, 2024, from 20:00 UTC to 05:00 UTC the next day. Other Pods like 15, 29, 13, 17,…
Why is Zendesk performing this maintenance on Sunshine Conversations?
Zendesk is conducting this maintenance to shard their datastore, which will enhance the stability of Sunshine Conversations. Sharding the datastore is a technical process that helps distribute data more efficiently, leading to improved performance…
Will any messages be lost during the Sunshine Conversations maintenance?
No messages will be lost during the scheduled maintenance for Sunshine Conversations. Although there may be a brief service disruption of less than 5 minutes where HTTP 500 errors could occur, the system is designed to ensure that no messages are…
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