How to Connect Dixa to Zendesk QA
How do I connect Dixa to Zendesk QA?
Connecting Dixa to Zendesk QA is a straightforward process. First, during the signup, select Dixa from the list of integrations. Then, name your connection, add your Dixa subdomain and API token, and click continue. You'll be redirected to Dixa to authorize Zendesk QA access. Finally, choose your data retention period, and Zendesk QA will start syncing the last 24 hours of data from your Dixa account. For more details, visit theoriginal link.
More related questions
Can I connect multiple Dixa instances to Zendesk QA?
Yes, you can connect multiple Dixa instances to Zendesk QA. After your initial setup, go to Account Settings > Connections in Zendesk QA to add more instances. This flexibility allows you to manage multiple help desks efficiently within the same…
What should I do if I need to import older data from Dixa?
If you need to import older data from Dixa, you can contact the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data, but the support team can help with importing data from earlier periods if needed.
Are there security options when connecting Dixa to Zendesk QA?
Yes, there are additional security options available when connecting Dixa to Zendesk QA. These options allow you to prevent specific information and conversations from being synced. This ensures that sensitive data remains protected while using…
How long does it take to sync data from Dixa to Zendesk QA?
The time it takes to sync data from Dixa to Zendesk QA can vary. Initially, Zendesk QA will sync the last 24 hours of data, and the duration depends on the options selected and your conversation volume. Larger volumes may take longer to sync.
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