Option to Remove Phone Number Grayed Out?
What should I do if the option to remove a phone number is grayed out?
If the option to remove a phone number is grayed out, it means the number is the primary contact for the user profile. You need to add a new phone number first to enable the removal option.
To do this, open the user profile, click '+ add contact', and enter a new phone number. Save the new number by clicking outside the text field. Once saved, you can click the original phone number and select 'Remove'. This will allow you to manage the contact details effectively.
More related questions
Why can't I remove a phone number from a Zendesk user profile?
If you're unable to remove a phone number from a Zendesk user profile, it's likely because the number is set as the primary contact method. To remove it, you need to add a new phone number first. Here's how you can replace a phone number: Open the…
How do I replace a phone number in a Zendesk user profile?
To replace a phone number in a Zendesk user profile, you need to add a new number before removing the old one. This is necessary if the current number is the primary contact. Start by opening the user profile and clicking '+ add contact' on the…
Can I remove a shared phone number from Zendesk?
Removing a shared phone number from Zendesk can be tricky, especially if it's used by multiple users. If the number is a primary contact, you'll need to add a new number first. To proceed, open the user profile, click '+ add contact', and input a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
