Removing a shared phone number from Zendesk can be tricky, especially if it's used by multiple users. If the number is a primary contact, you'll need to add a new number first.
To proceed, open the user profile, click '+ add contact', and input a new phone number. Save it by clicking outside the text field. Then, click the shared phone number and select 'Remove'. This ensures that the contact information is updated without affecting other users who might be using the shared number.
If you're unable to remove a phone number from a Zendesk user profile, it's likely because the number is set as the primary contact method. To remove it, you need to add a new phone number first. Here's how you can replace a phone number: Open the…
To replace a phone number in a Zendesk user profile, you need to add a new number before removing the old one. This is necessary if the current number is the primary contact. Start by opening the user profile and clicking '+ add contact' on the…
If the option to remove a phone number is grayed out, it means the number is the primary contact for the user profile. You need to add a new phone number first to enable the removal option. To do this, open the user profile, click '+ add contact',…