Troubleshooting Widespread SLA Badge Issues
How can I troubleshoot endemic SLA badge issues in Zendesk?
If you're experiencing widespread issues with SLA badges not appearing, there are several steps you can take to troubleshoot.
First, ensure that all tickets have a priority set, as this is crucial for SLA functionality. Check that none of the tickets have an agent as the requester, and confirm that active targets are applied. Also, review whether private comments are being used, as these do not trigger SLA badges. If these steps don't resolve the issue, it might be beneficial to contact Zendesk Customer Support for a deeper investigation.
For more insights, you can refer to the originalZendesk article.
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