Configuring Call Recording in Zendesk Talk
How can I configure call recording settings in Zendesk Talk?
Configuring call recording in Zendesk Talk is essential for maintaining records of your calls. You can enable or disable recording, allow callers to opt-in or opt-out, or pause recordings. To configure, access the Admin Center, navigate to Talk settings, and adjust the call recording options under your Talk number. Ensure compliance with local laws regarding call recording by consulting your legal department.
More related questions
How do I place and receive calls in Zendesk Talk during my trial?
Placing and receiving calls in Zendesk Talk is straightforward. During your trial, you're provided with a Talk number to start testing immediately. To place a call, click the Talk icon on the toolbar, use the dial pad to enter the number, and click…
What is agent wrap-up time in Zendesk Talk and how can I configure it?
Agent wrap-up time allows agents to update call tickets or take notes after a call. By default, agents have unlimited wrap-up time, but you can set a time limit or deactivate it. To configure this, go to Admin Center, select Talk settings, and…
How do I use conference calling to transfer calls to another agent in Zendesk Talk?
Conference calling in Zendesk Talk allows you to consult or transfer calls to another agent. During a call, click the transfer button, type the agent's name or number, and select the agent. You can consult with the agent before adding them to the…
Can I add more phone numbers during my Zendesk Talk trial?
During your Zendesk Talk trial, you cannot add more phone numbers. You are provided with a Talk number to test the features. If you wish to purchase a different number or use your own, you can do so after the trial period.
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