Addressing Pricing Concerns for Zendesk AI Add-on
Learn how to provide feedback on the pricing of the Zendesk Advanced AI add-on in the Zendesk Community.
What should I do if I have concerns about the pricing of the Advanced AI add-on?
If you have concerns about the pricing of the Advanced AI add-on, it's recommended to post your feedback in the Feedback - Admin Center section of the Zendesk Community. This is a platform where you can share your thoughts and suggestions with Zendesk.
More related questions
What is the Zendesk Advanced AI add-on?
The Zendesk Advanced AI add-on is a set of features designed to enhance the AI capabilities already present in the Zendesk Suite. It is available as an add-on for Suite Professional and Enterprise plans. This add-on helps businesses achieve goals…
How can I purchase the Zendesk Advanced AI add-on?
To purchase the Zendesk Advanced AI add-on, you need to be the account owner or billing admin. If you have an eligible online-assisted account, you can buy it directly from the shopping cart. For self-service or managed accounts, contact your…
Can I buy the Advanced AI add-on for only some of my agents?
Unfortunately, the Advanced AI add-on must be purchased for all agents in your account. It cannot be split or assigned to individual agents. This means that even if only a portion of your team needs the feature, it must be bought for the entire team.
Is there a trial version available for the Advanced AI add-on?
Currently, there is no trial version available for the Advanced AI add-on. This means that you cannot test the features before purchasing the add-on for your account.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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