Reasons for Zendesk Customer Profile Page Beta Removal
Why is Zendesk discontinuing the customer profile page beta?
Zendesk is discontinuing the customer profile page beta due to low usage and feedback from beta participants. By removing this feature, Zendesk can reallocate resources to other features that have a broader impact.
The decision was made to ensure that the product and engineering teams can focus on developing and improving features that are more widely used and beneficial to a larger number of users.
More related questions
What is happening to the Zendesk customer profile page beta?
Zendesk is discontinuing the customer profile page beta on June 21, 2024. This means that if you were using the new customer profile page, you will need to switch back to viewing customer profiles from the existing user profile page in Zendesk…
How will the discontinuation of the customer profile page beta affect me?
If you participated in the beta and used the new customer profile page, you will need to switch back to using the existing user profile page in Zendesk Support. This change will take effect on June 21, 2024. For most users, this means simply…
What steps should I take with the discontinuation of the customer profile page beta?
If your agents were using the new customer profile page, you should inform them about the discontinuation and direct them to use the existing user profile page in Zendesk Support. No additional actions are necessary unless you have specific…
Who can I contact for help regarding the customer profile page beta discontinuation?
If you have questions or need assistance regarding the discontinuation of the customer profile page beta, you should contact Zendesk Customer Support. They can provide you with the necessary information and help you transition smoothly from the…
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