Zendesk Ticket Data Retention Period
How long does Zendesk retain deleted ticket data?
Zendesk retains deleted ticket data for a specific period before permanent deletion. When you delete a ticket, Zendesk soft deletes it, retaining the information for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and the original ticket is permanently deleted.
If you have the Advanced Data Privacy and Protection add-on, you can set up ticket deletion schedules to automatically delete specific types of tickets. For more details, check out the article onCreating multiple ticket deletion schedules (ADPP add-on).
More related questions
What happens to my Zendesk ticket data if my contract ends?
Even if your Zendesk contract ends, the data retention policy remains the same. The data will eventually be completely removed from Zendesk's database after a certain period. This can be beneficial if you need to temporarily reactivate your account…
Can I access archived tickets in Zendesk?
Yes, you can access archived tickets in Zendesk if they haven't been deleted. If your plan includes Account Export, you can filter and download reports of archived tickets. Alternatively, you can filter your search using the updated date to find…
How can I set up automatic ticket deletion in Zendesk?
With the Advanced Data Privacy and Protection add-on, you can set up automatic ticket deletion schedules in Zendesk. This allows you to define specific types of tickets to be automatically deleted from your account. To learn more about setting up…
What is the process for permanently deleting a ticket in Zendesk?
The process for permanently deleting a ticket in Zendesk involves a few steps. Initially, when you delete a ticket, it is soft deleted and retained for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and the original…
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