Deactivating Layouts in Zendesk
What happens when I deactivate a layout in Zendesk?
When you deactivate a layout in Zendesk, it remains in your list of layouts but is not assigned to any contextual workspaces. You can reactivate it later by making it the default or assigning it to a workspace. To deactivate, ensure it's not the default layout and, for Enterprise plans, remove it from any contextual workspaces.
More related questions
How can I view custom layouts in Zendesk?
To view custom layouts in Zendesk, navigate to the Admin Center and select Workspaces from the sidebar, then choose Agent tools > Layouts. This will display a list of all the layouts defined for your account, including the standard layout and any…
Can I edit the standard layout in Zendesk?
No, you cannot edit the standard layout in Zendesk. However, you can edit any other custom layout you have created. To do this, go to Admin Center, select Workspaces, then Agent tools > Layouts. Click the options menu next to the layout you want to…
How do I set a default layout in Zendesk?
To set a default layout in Zendesk, go to Admin Center, select Workspaces, then Agent tools > Layouts. From the list of layouts, click the options menu next to the layout you want to set as default and select Edit. Then, click Set as default…
How can I delete a layout in Zendesk?
To delete a layout in Zendesk, first ensure it's not set as the default layout. Then, in Admin Center, go to Workspaces, select Agent tools > Layouts, and click the options menu next to the layout you want to delete. Select Delete and confirm the…
Can I assign a layout to a contextual workspace in Zendesk?
Yes, if you have an Enterprise plan, you can assign any layout to one or more contextual workspaces in Zendesk. This ensures that agents see the appropriate ticket layouts at the right times. Use the Layouts tab in the workspace editor to assign a…
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