Understanding 'No Data Available' in Zendesk Explore
Discover what causes the 'No data available' error in Zendesk Explore and how to fix it by adjusting NULL settings.
What does the 'No data available' error mean in Zendesk Explore?
The 'No data available' error usually means you're trying to drill into a null value. In Zendesk Explore, drill-in doesn't work on custom attribute values that are null. If your drill-in includes a null value, you'll see this error.
To resolve it, adjust the NULL handling logic in your report. Go to Result Manipulation > SQL options and set 'Replace NULL by' to NULL. This change should help you avoid the error and successfully use drill-in.
More related questions
Why is drill-in not working in my Explore report?
Drill-in might not work if you're dealing with null values. By default, drill-in doesn't function on any custom attribute value of null. So, if you're trying to drill into a null value or a combination of values that includes at least one null,…
How can I resolve null value issues in Zendesk Explore reports?
To resolve null value issues in Zendesk Explore, you need to adjust the NULL handling logic. Drill-in doesn't work on null values, which can cause errors. To fix this, go to Result Manipulation > SQL options in your report settings. Change the…
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