Formula field updates in Salesforce do not trigger a sync to Zendesk because they don't create events in the Push Topic stream.
To initiate a sync when a formula field is updated, you need to implement a workflow process. This process can be set up to trigger an event that will then be recognized by the Push Topic, allowing the sync to occur.
To track when a Salesforce update syncs to Zendesk, you can use the Salesforce Streaming API. The sync process relies on a subscription to a Push Topic. First, ensure that the sync is enabled in the Admin Center and that the records meet the sync…
If a Salesforce update doesn't sync to Zendesk, it might be because the change didn't create an event in the Push Topic stream. Ensure that the fields being updated are mapped in the Admin Center and meet the sync criteria. Some fields, like…
To stop the sync from Salesforce to Zendesk, you need to adjust the system permissions. Disabling the preferences in the system permission settings can halt the sync process. This is useful if you want a one-way connection from Zendesk to…