If a Salesforce update doesn't sync to Zendesk, it might be because the change didn't create an event in the Push Topic stream.
Ensure that the fields being updated are mapped in the Admin Center and meet the sync criteria. Some fields, like formula fields, do not create events. To trigger a sync for such fields, consider implementing a workflow process. If an event is created but the sync still doesn't occur, further investigation into the sync settings and criteria might be necessary.
To track when a Salesforce update syncs to Zendesk, you can use the Salesforce Streaming API. The sync process relies on a subscription to a Push Topic. First, ensure that the sync is enabled in the Admin Center and that the records meet the sync…
To stop the sync from Salesforce to Zendesk, you need to adjust the system permissions. Disabling the preferences in the system permission settings can halt the sync process. This is useful if you want a one-way connection from Zendesk to…
Formula field updates in Salesforce do not trigger a sync to Zendesk because they don't create events in the Push Topic stream. To initiate a sync when a formula field is updated, you need to implement a workflow process. This process can be set up…