Handling Expired JWT Tokens in Zendesk
What happens if a JWT token expires in Zendesk?
If a JWT token expires in Zendesk, the user will need to re-login or enter as a guest.
When a token expires, a 401 error is returned, indicating that the JWT is invalid. In such cases, the visitor should enter as a 'guest' until they can authenticate again with a valid token.
More related questions
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