image for site

Adding Custom Object Records in Zendesk

Learn how to add custom object records in Zendesk to capture unique data. Follow these simple steps to get started.

How do I add a custom object record in Zendesk?

To add a custom object record in Zendesk, you need to access the Custom objects section in the sidebar. From there, select the custom object you want to add a record for and click 'Add' on the records page.

You'll then enter the required information into the custom object's fields. If you have additional optional information, you can add that as well. Once all the information is entered, simply click 'Add' to create the record.


More related questions

What are custom objects in Zendesk?

Custom objects in Zendesk are user-defined data structures that allow you to store information that doesn't fit into standard objects like tickets or users. They act like data tables with unique fields and permissions, enabling you to capture a…

How can I add a related custom object record in Zendesk?

Adding a related custom object record in Zendesk helps connect new records to existing ones as intended by the admin. To do this, go to the Custom objects section in the sidebar, select the custom object, and click on the record you want to add a…

How do I search for custom object records in Zendesk?

Searching for custom object records in Zendesk is straightforward. You can perform searches in lookup relationship fields and the Custom objects list. The search queries check against all text-based fields within the records, matching the beginning…

Can I use triggers to create new custom object records in Zendesk?

Yes, you can use Webhooks to create new custom object records in Zendesk. While triggers themselves don't directly create records, Webhooks can be configured to perform this action. This allows for automation and integration with other systems,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites