Make Zendesk Ticket Field Required to Solve
Find out how to make a ticket field required to solve a ticket in Zendesk by adjusting conditional settings.
How can I make a ticket field required to solve a ticket in Zendesk?
To make a ticket field required to solve a ticket, adjust the conditional ticket field settings. The 'Required to solve a ticket' option might not work if overridden by conditional fields.
Ensure the 'Required' drop-down in your conditional ticket field settings is set correctly. This will enforce the requirement for solving tickets. For more guidance, refer to the originalZendesk article.
More related questions
Why isn't a ticket field required to solve a ticket in Zendesk?
Ticket fields may not be required to solve a ticket due to conditional settings. Even if you've selected 'Required to solve a ticket', conditional ticket fields can override this setting. To ensure a ticket field is required, adjust the 'Required'…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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