Zendesk Ticket Field Not Required to Solve Issue
Learn why a ticket field isn't required to solve a ticket in Zendesk and how to fix it with conditional settings.
Why isn't a ticket field required to solve a ticket in Zendesk?
Ticket fields may not be required to solve a ticket due to conditional settings. Even if you've selected 'Required to solve a ticket', conditional ticket fields can override this setting.
To ensure a ticket field is required, adjust the 'Required' drop-down list in your conditional ticket field settings. This will enforce the requirement for solving tickets. For more details, check out the originalZendesk article.
More related questions
How can I make a ticket field required to solve a ticket in Zendesk?
To make a ticket field required to solve a ticket, adjust the conditional ticket field settings. The 'Required to solve a ticket' option might not work if overridden by conditional fields. Ensure the 'Required' drop-down in your conditional ticket…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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