Send Different Responses by Email Address in Zendesk
How can I send different responses to customers based on their email address in Zendesk?
Yes, you can send different responses to customers based on their email address in Zendesk. To do this, you need to create a user tag for a specific user or group of users. Once you have the user tag, you can set up a trigger that uses this tag as a condition to send an alternative response.
This process involves adding a user tag to the profile of your target requester. The user tag will then apply to tickets where this user is the requester. You can then use this tag as a condition in your trigger to automate the response. For more detailed instructions, you can refer to the articles onAdding tags to users and organizationsandCreating triggers for automatic ticket updates and notifications.
More related questions
What are user tags in Zendesk and how do they work?
User tags in Zendesk are labels that you can assign to users to categorize them or trigger specific actions. By adding a user tag to a user's profile, you can apply this tag to any tickets where the user is the requester. These tags can then be…
How do I create a trigger in Zendesk to send automated responses?
Creating a trigger in Zendesk allows you to automate responses based on specific conditions. To set up a trigger, you need to define the conditions that will activate the trigger and the actions that will be taken when the trigger is activated. For…
Can I target a specific email address with a trigger in Zendesk?
No, you cannot directly target a specific email address using the Ticket: Requester condition in Zendesk. Instead, you should add a user tag to the profile of the target requester. This user tag will then apply to any tickets where this user is the…
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