Ensure Agent Availability in Zendesk Talk
How do I check if agents are available for calls in Zendesk Talk?
To check if agents are available for calls in Zendesk Talk, ensure that they are online and part of the group where the call is routed. If agents are not available, the greeting might not play as expected. Make sure your team is logged in and ready to handle incoming calls to avoid any disruptions in greeting playback.
For more detailed steps, refer to the Zendesk help documentation.
More related questions
Why isn't my custom voicemail greeting playing in Zendesk Talk?
If your custom voicemail greeting isn't playing in Zendesk Talk, there are a few things you can check. First, ensure that the greeting file format is valid. You might need to convert the file to a different format, such as .mp3, and replace the…
How can I ensure my greeting file format is correct in Zendesk Talk?
To ensure your greeting file format is correct in Zendesk Talk, you should verify that the file is in a supported format. If you're experiencing issues, try converting the file to a different format, such as .mp3, and then replace the existing…
What should I do if my IVR greeting isn't playing in Zendesk Talk?
If your IVR greeting isn't playing in Zendesk Talk, it might be due to the settings of your voicemail greeting. IVR greetings will override voicemail greetings, so ensure that your IVR settings are correctly configured. Double-check the order of…
Can I use AI features to troubleshoot greeting issues in Zendesk Talk?
Yes, if you have purchased the Advanced AI add-on, you can use AI features like call transcription and call summarization to help troubleshoot greeting issues in Zendesk Talk. These tools can provide insights into call handling and help identify…
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