Fixing 'Email Address Already Used' Error in Zendesk
How can I resolve the 'This email address is already used' error in Zendesk?
If you encounter the 'This email address is already used' error in Zendesk, it means the email is already added as an end user account.
This error typically occurs when you use an external email address to create tickets without adding it as a support address in Zendesk. To resolve this, you need to follow the steps outlined in the article: 'What does the error "This email address is already used by…" mean?' This will guide you on how to properly manage and resolve the error.
For more information, check out the originalZendesk article.
More related questions
Can I forward emails into Zendesk without setting up forwarding?
Yes, you can forward emails into your Zendesk account without setting up forwarding, but it's not recommended. When you use an external email address that isn't added as a support address in Zendesk, it can lead to some issues. For instance, the…
What happens if I use an external email address not added in Zendesk?
Using an external email address not added in Zendesk can create tickets, but it has drawbacks. The external address might be added as a CC'ed end user on all tickets, which can be confusing for your agents. Notifications will be sent from your…
Why is using an external email address in Zendesk not recommended?
Using an external email address in Zendesk without adding it as a support address is not recommended due to several issues. Firstly, the external address may be added as a CC'ed end user on all tickets, which can confuse your support agents….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
