Forward Emails to Zendesk Without Forwarding Setup
Can I forward emails into Zendesk without setting up forwarding?
Yes, you can forward emails into your Zendesk account without setting up forwarding, but it's not recommended.
When you use an external email address that isn't added as a support address in Zendesk, it can lead to some issues. For instance, the external address might be added as a CC'ed end user on all tickets, which can confuse agents. Additionally, notifications won't be sent from your external address but from your default Zendesk address, which might not be ideal for your branding. Also, you won't be able to use the 'Ticket: Received at' trigger condition with this setup.
For more details, check out the originalZendesk article.
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