Missing Description Field in Web Widget (Classic)
Why is the Description field missing from my Web Widget (Classic)?
If the Description field is missing from your Web Widget (Classic), it could be due to a configuration issue.
Check your widget settings to ensure that the Description field is enabled. If the problem persists, you may need to consult the Zendesk support team for further assistance in troubleshooting the issue.
More related questions
How can I find out which Zendesk widget I have on my website?
To determine which Zendesk widget you have on your website, you can check your account settings or consult your website's code. If you're unsure, you can also reach out to Zendesk support for assistance. They can help you identify the widget based…
Can I remove the 'Generated by AI' message in the Zendesk widget?
Yes, you can remove the 'Generated by AI' message from the Zendesk widget if it's not needed. This message is typically included to inform users that responses are generated by AI. However, if you prefer not to display this message, you can adjust…
What is Sunshine Conversations and how does it work?
Sunshine Conversations is a platform that enables businesses to engage with customers across various messaging channels. It works by integrating with your existing systems to provide a seamless communication experience. With Sunshine Conversations,…
How can I add a phone number to my Web Widget (Classic)?
To add a phone number to your Web Widget (Classic), you need to access the widget settings and input the desired phone number. If you're having trouble, ensure that your account permissions allow for this change. For detailed instructions, you may…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
