Make Zendesk Widget Open to Live Chat Automatically
How can I make the Zendesk widget open directly to a live chat session?
To make the Zendesk widget open directly to a live chat session, you can use a chat trigger or add a specific code snippet to your website.
If you want the widget to open automatically when a customer loads your webpage, you have two options. First, you can use a chat trigger as described in the article 'Targeting key visitors with proactive chat.' Alternatively, you can add the following code right below the widget script on your website:
<script type="text/javascript"> zE(function() { zE.activate(); }); </script>Please note that this code is provided for instructional purposes only, and Zendesk does not support or guarantee it. If you encounter issues, consider posting in the comments section or searching for solutions online. For more details, check the originalZendesk article.
More related questions
What should I do if the zE.activate function doesn't work?
If the zE.activate function doesn't work, it might be due to the widget code not being loaded correctly on your site. First, ensure that the widget code is properly loaded. If the issue persists, try wrapping the code in a setTimeout function to…
How can I link a 'Contact Us' button to open the Zendesk Messenger widget?
To link a 'Contact Us' button to open the Zendesk Messenger widget, you can use a simple JavaScript workaround. Add the following code to your button or link:html <a href="javascript:void(0);" onclick="zE('messenger', 'open');">This code…
Why might the Zendesk widget not open automatically despite being loaded?
If the Zendesk widget doesn't open automatically despite being loaded, it could be due to timing issues with the script execution. Ensure that the widget script is correctly implemented on your site. If the widget is loaded but not opening…
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