Link 'Contact Us' Button to Zendesk Messenger
Learn how to link a 'Contact Us' button to open the Zendesk Messenger widget directly, enhancing user interaction on your site.
How can I link a 'Contact Us' button to open the Zendesk Messenger widget?
To link a 'Contact Us' button to open the Zendesk Messenger widget, you can use a simple JavaScript workaround.
Add the following code to your button or link:
<a href="javascript:void(0);" onclick="zE('messenger', 'open');">This code will cause the Messenger widget on your page to open when the button or link is clicked. This is a straightforward way to enhance user interaction by providing direct access to your Messenger widget.
More related questions
How can I make the Zendesk widget open directly to a live chat session?
To make the Zendesk widget open directly to a live chat session, you can use a chat trigger or add a specific code snippet to your website. If you want the widget to open automatically when a customer loads your webpage, you have two options….
What should I do if the zE.activate function doesn't work?
If the zE.activate function doesn't work, it might be due to the widget code not being loaded correctly on your site. First, ensure that the widget code is properly loaded. If the issue persists, try wrapping the code in a setTimeout function to…
Why might the Zendesk widget not open automatically despite being loaded?
If the Zendesk widget doesn't open automatically despite being loaded, it could be due to timing issues with the script execution. Ensure that the widget script is correctly implemented on your site. If the widget is loaded but not opening…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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