Why Navigation Menu Icon Appears in Zendesk Help Center
Why does the navigation menu icon appear in my Zendesk help center?
The navigation menu icon appears in your Zendesk help center when the browser window is resized or accessed from a mobile device.
This icon is part of the responsive design of the Copenhagen theme, which ensures that the help center is accessible and navigable on smaller screens. However, if you have removed other navigation options like 'Sign In' and 'Submit a request', and don't have a community, you might want to remove this icon as it serves no purpose.
To do this, you can follow the steps to edit the header.hbs template and remove the relevant code block.
More related questions
How can I remove the navigation menu icon from my Zendesk help center?
To remove the navigation menu icon from your Zendesk help center, you need to edit the code in the header.hbs template of the Copenhagen theme. Start by accessing the code editor in Guide and open the header.hbs template. Look for the block of code…
What should I do if my Zendesk theme is customized and I want to remove the navigation menu icon?
If your Zendesk theme is customized, removing the navigation menu icon might require additional steps. The instructions provided for the Copenhagen theme may not apply to customized themes. In this case, it's recommended to contact your theme…
Can I remove the navigation menu icon if I'm not using the Copenhagen theme?
If you're not using the Copenhagen theme, removing the navigation menu icon might require different steps. The instructions provided are specific to the Copenhagen theme, so if you're using a different theme, these steps may not apply. In such…
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