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Can't Access SunCo? Here's What to Do

Learn what steps to take if you can't access SunCo to change settings affecting your WhatsApp number redaction.

What should I do if I can't access SunCo to change settings?

If you can't access SunCo to change settings, Zendesk Customer Support can help. They can disable themaskCreditCardNumberssetting for you.

To do this, you'll need to contact them and provide the necessary permissions. Don't forget to include the Zendesk subdomain in your request. This will allow them to make the changes needed to stop your WhatsApp number from being redacted.


More related questions

Why is my WhatsApp number redacted in Zendesk?

Your WhatsApp number is redacted in Zendesk due to a specific setting. The setting responsible for this is calledmaskCreditCardNumbersfrom the SunCo API. If you find this redaction unnecessary and you don't have access to Sunshine Conversation…

How can I stop my WhatsApp number from being redacted in Zendesk?

To stop your WhatsApp number from being redacted, you need to adjust a specific setting. The redaction is due to themaskCreditCardNumberssetting in the SunCo API. If you don't have direct access to Sunshine Conversation (SunCo), you should…

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