Your WhatsApp number is redacted in Zendesk due to a specific setting. The setting responsible for this is calledmaskCreditCardNumbers
from the SunCo API.
If you find this redaction unnecessary and you don't have access to Sunshine Conversation (SunCo), you can reach out to Zendesk Customer Support. They can assist you by disabling this setting on your behalf. Make sure to provide them with the necessary permissions and include the Zendesk subdomain in question. For more details, you can check theoriginal help document.
To stop your WhatsApp number from being redacted, you need to adjust a specific setting. The redaction is due to themaskCreditCardNumbers
setting in the SunCo API. If you don't have direct access to Sunshine Conversation (SunCo), you should…
If you can't access SunCo to change settings, Zendesk Customer Support can help. They can disable themaskCreditCardNumbers
setting for you. To do this, you'll need to contact them and provide the necessary permissions. Don't forget to include…