Viewing and Understanding SLA Targets in Zendesk
How can I view and understand SLA targets in Zendesk?
Viewing and understanding SLA targets in Zendesk is essential for managing your support team's performance. SLA targets define the expected response and resolution times for tickets, helping you ensure that your team meets customer expectations. By monitoring these targets, you can identify areas where your team excels or needs improvement, allowing you to make informed decisions to enhance service quality. For more details, visit theoriginal link.
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