Benefits of Duplicating Themes Before Editing in Zendesk
Why should I duplicate a theme before editing a custom page in Zendesk?
Duplicating a theme before editing a custom page in Zendesk is a recommended practice to avoid affecting your live help center. By working on a copy, you can make changes and preview them without impacting the live version.
This approach allows you to test and refine your edits, ensuring everything looks and functions as expected before making the changes live. Once you're satisfied with the updates, you can publish the edited version, minimizing the risk of errors or disruptions to your users.
More related questions
How do I edit a custom page in my Zendesk theme?
To edit a custom page in your Zendesk theme, you need to access the theme's code. Start by clicking the Customize design icon in the Guide sidebar, which will open the Themes page. Select the theme containing the custom page you want to edit and…
What should I do before deleting a custom page in Zendesk?
Before deleting a custom page in Zendesk, ensure that you remove any references or links to the page to prevent broken links in your help center. This step is crucial to maintain a seamless user experience. Once you've removed all references, go to…
Can I edit a live theme's custom page directly in Zendesk?
While you can edit a live theme's custom page directly in Zendesk, it's advisable to duplicate the theme first. This approach allows you to make changes to a copy, ensuring that your live theme remains unaffected until you're ready to publish the…
How do I confirm the deletion of a custom page in Zendesk?
To confirm the deletion of a custom page in Zendesk, you need to follow a few steps. First, navigate to the Guide and click the Customize design icon in the sidebar to open the Themes page. Select the theme you want to edit and click 'Edit code'….
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